Can't sign in / paid but no access
Sign-in problems and subscriptions that don't show up.
Paid, but your account shows the free plan
Almost always, you're signed in with a different email than the one you paid with. Your subscription belongs to the account that paid, not to a device. Sign out and sign back in with the email on your receipt.
If you need it moved to another address, email us from either address and include both — we'll transfer it.
How to sign in
Website: Google, email and password, or a one-time sign-in link sent to your email.
Desktop app: Google, or your email — we send a 6-digit code to type into the app. You don't need a Gmail address.
Sign-in link says "Missing authentication parameters" or doesn't work
Each link works once and expires. Request a new one and click it only once, in the same browser.
Replied to "Confirm your email" but still not confirmed
Replying doesn't confirm it — open that email and click the confirmation link inside.
I don't see the sign-in email
Check spam and Promotions, and make sure you typed the address exactly. Then request it again.
Still stuck? Email ben@interviewsidekick.com with what you tried and a screenshot, and we'll help you get it working.